POS

• What do the POS icons mean at the top of the POS screen?

  Press F1 Help in POS or Manager, select 'POS program', 'Moving around the POS program', 'The main POS screen', then scroll to bottom of topic. All possible icons are shown along with their description...

• Can notes for items display in POS or print on receipts?

  Pop-up messages to cashiers are created by defining Item Messages (Manager, Database, Item Messages) then assign a message to an items under Item Properties, Special tab. The message will appear whene...

• Sales tax is not printing on receipts

  Run Store Operations Manager, Database, Item Taxes, select entry, Properties, enable On Receipt checkbox. Close POS and go back in for change to take effect....

• How can I create a custom POS button for a frequently used item?

  See MS Dynamics article attached below for instructions....

• "socket error" while processing a credit card transaction on EMV device

  This error indicates the EMV gateway service is not running in background for Worldpay/Vantiv processing. To start the service click the NETePay shortcut button on the Windows desktop. You can then mi...

• Global vouchers for a multi-store environment with HQ

  There are a number of reasons why we recommend global gift cards (vouchers) only be deployed using a web-based gift card processing system such as the free gift card service offered by our merchant pr...

• Deposit retained in error on a sales order (workorder, layaway, backorder)

  When a sales order with deposit on file is cancelled by recalling the order, removing line items, and changes saved by tendering, the cashier is prompted to retain or refund the deposit amount. The de...

• X/Z report font is small on my Epson receipt printer using an OPOS driver

  Run Store Operations Manager, Database, Registers, Receipt Formats, select format in use at register, Properties, then click Properties next to X report entry, scroll down to locate font lines where C...

• Can I use membership cards with RMS?

  If you simply want the ability to scan a membership card to lookup a customer on file, yes. Purchase barcoded cards or fobs that show a serialized number starting at a higher number than any of your c...

• How can I process credit cards if Internet goes down and my EMV device cannot be used?

  The following assumes you are processing with Vantiv/Worldpay on an EMV device and know your Mercury portal login credentials. Otherwise the same principals applies for other processors although the n...