First try the PC name (not local) for Offline tab plus IP address for server under General tab. Secondly, go to Windows Firewall on db server and allow access for port 1433. Also try IP address for se...
Debit card/PIN pad: Make sure V number, terminal number, and an ABA number exists or your may get Failed 19. Response Code Response Text Description 0 TRANSACTION APPROVED The requested transaction h...
You cannot merge sales orders (layaways, workorders, backorders) during pick-up, but you can charge multiple orders to an account during pick-up, then tender one payment for all. Recall first order, p...
If you want to apply a fixed dollar discount against a gift card purchase, create a coupon entry (non-inventory item) with fixed negative value. If the discount will be a variable amount, select ‘Must...
If the layaway is still active, you have two options. Option A: Recall the layaway, press Shift-F4, and type in a positive or negative amount to offset the current deposit on file. Example, -50.00 to...
You cannot convert a workorder to layaway, but you can make payments on a workorder by recalling the workorder, press Shift-F9 Details, select Over-ride deposit, and enter deposit (payment). The custo...
Outlined below are the suggested SQL settings for troubleshooting purposes. This must be done on all RMS machines. 1. Add Port 1433 in the exceptions list particularly in Windows Firewall. a. Open Wi...
RMS will run with any user rights assigned. However, all users that run POS require read/write access to an area of the registry: HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Retail Management System\ Or if ...
In Manager, File, Configuration, Options, Item options, enable Display unknown item screen. When an invalid entry is scanned or typed into Item Lookup Code, a window will pop up prompting the cashier ...
Groupon as gift cards (voucher) -- There are three possible ways to handle Groupon-style promotions. Option A: Create pre-sold, serialized vouchers and redeem them by SN when tendered. Option B: Creat...