Start a conversation
Sign in
Start a conversation
Digital Retail Solutions
Self Service KB
Category description:
POS
What do the POS icons mean at the top of the POS screen?
Can notes for items display in POS or print on receipts?
Sales tax is not printing on receipts
See all 109 articles »
Manager
How to redo a Physical Inventory worksheet that was committed before all counts were entered.
Can I set min/max (ROP/RSL) for a child item but order parent item instead?
How can I locate a customer by serial number for a product they purchased?
See all 85 articles »
Hardware
How do I set up OPOS drivers for the Epson TM-T88II, TM-88III, or TM-T88IV receipt printer?
How to install ribbon for Cognitive thermal transfer label printer
Epson POS drivers page
See all 27 articles »
HeadQuarters
How can I move reorder point and restock level from all store locations to HQ?
Remove HQ tables; return db to single store mode
Recast purchase history (from merged accounts with HQID=0)
See all 11 articles »
DRS Add-ins
DRS Linker error: Unable to connect to FTP server.
V.I.P. Zone won't connect to db even with alias defined for named server
SO Tracker replenishment codes fail to generate in HQ (SQL 2012 or higher)
See all 55 articles »
Problem/Solution
Can't drag desktop shortcut to taskbar
Retail Realm database conflict error
Windows installer message appears when POS or Manager starts
See all 21 articles »
Installers
3.3 update is available for DRS Add-ins to remove hardcoded expiry date of 31 January 2022
Conversion using QSCimport
Current installers
See all 4 articles »
Reports
DRS Custom Reports/Templates Bundle
Is there a report for drawer drops or payouts?
How can I run a report to show sales by hour?
See all 6 articles »
Software
Reset RR plug-in password
Database connection error after Windows 10 upgrade on server; Windows 10 issues
"Please wait while Windows configures Microsoft Dynamics RMS Store Operations"
See all 8 articles »
OS/Network
Can't connect to shared printer over network
Named pipe connection fails with any login credentials but IP address works
IP pings but not PC name
See all 14 articles »
SQL Server
RMS db schema script
2008 R2 SQL Server Manager on Windows 10 (start/stop)
Corrupted log file recovery
See all 16 articles »
General
DRS Add-ins may be freely distributed
My DRS add-in expires 31 Jan 2022 instead of expected date in 2022.
Retail Realm Countdown Notice for RMS End of Life -- What it really means.
See all 22 articles »