When you install an update or reinstall software any existing shortcuts for that app are removed but a placeholder may remain in the taskbar. That placeholder icon will appear as a blank white rectang...
Your Retail Realm add-in and RMS database connections must match the original configuration. See Store Operations Administrator, File, Configuration, Server name. The server name must match the entry ...
RMS install log in the Windows Installer is corrupt. You will need to remove RMS using Control Panel then reinstall RMS using the base installer (2.0 CD installer files not MSI download installer) fol...
If you are receiving the error Tool ID already exists in Store Ops or HQ Manager after installing RMS Toolkit, Bicycle Bundle, Hobby Bundle, or DRS Reports/Templates, it means you already have a repor...
Before you engage our support team for further assistance -- Did you click Help (F1) and read any context-sensitive instructions within the software? Have you searched our Knowledgebase (KB) for an an...
You have enabled resizable POS screen (not recommended) and restarted the PC whiile POS screen was minimized or PC restarted in middle of the night due to Windows Update or power outage. The first thi...
Make sure all peripheral devices are operating properly (receipt printer, cash drawer, pole display, etc.). Press Ctrl-Alt-Del to view or start Task Manager. Under Applications, locate and highlight S...
Run Store Operations Administrator, File, Connect, enter your SQL Server password, and click OK. Select Database, Reindex. This should only take a few minutes and other PCs can continue to run RMS whi...
Most cash drawers connect to the back of the receipt printer. POS tries to pop the drawer first before printing a receipt. If the receipt printer is not functioning, the cash drawer won't open. Verify...
Socket error processing with EMV device. This error indicates the EMV gateway service is not running in background. To start the service, click the NETePay shortcut button on the Windows desktop. You ...