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Problem/Solution

  • Database or network connection error

    Windows 7/8/10: If connection problem arose after a Windows Update see Step 6 below. Close RMS on all PCs and shutdown the PC (not restart) using Windows desktop command. Reset your broadband router b...

  • cdosys.dll error when installing Service Manager on Windows 10 PC

    Make sure you are logged into Windows as admin user. Download and unzip Service Manager installer to local desktop before running. Disable any 3rd party security apps such as Norton or Malwarebytes du...

  • MozyPro alternatives

    Mozy has been purchased by Carbonite. The shared cloud backup service included with DRS Support plans has been phased out. Reviews:  https://www.pcmag.com/roundup/226992/the-best-online-backup-service...

  • Pipe symbol in Comment/Reference cause script error when printing

    Rem out table entry for Comment with !<-- and --> in front of start/stop table entries then insert following instead which prints the text entries instead of formatting them into a table. <paragraph> ...

  • Remove V.I.P. Zone from registry in Windows 7 due to uninstall path error (old version)

    Easy way: http://support2.microsoft.com/mats/program_install_and_uninstall/en-us      HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall or (HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node...

  • Runtime Error 3711 SQL memory settings

    Assuming user has full version of SQL or SQL Management Studio with SQL 2008 R2 -- If not solved with hotfix update (.0162 or higher) and reindex/check, try this -- Follow these steps to set the Memor...

  • How can I send a large file to DRS Support?

    If you need to send a large database backup or other large files, please use our dropbox:   https://spaces.hightail.com/uplink/drsinc  Make sure to include your email address and a short description o...

  • How to troubleshoot HQ Server connection

    If HQ Client/HQ Server connection is not working, first make sure that port forwarding is enabled for the PC running HQ Server for port 34200. Next run http://www.myipaddress.com on the PC running HQ ...

  • Error 3709

    Most likely SQL Backwards Compatibility is not installed on workstation or other network/SQL settings are missing. You can also try configuring with Client Network Utility, check SQL protocols on serv...

  • Runtime error 91 in POS or PO

    Error in POS recall - Means item deleted or discount type assigned which no longer exists. Does the following query return any results? select quantitydiscountid, * from item where quantitydiscountid ...