When a sales order with deposit on file is cancelled by recalling the order, removing line items, and changes saved by tendering, the cashier is prompted to retain or refund the deposit amount. The default is to retain.
If retained in error you will need to create a new sales order and tender the deposit amount with another tender such as Cash.
The drawer will not balance at the end of day but you can manually correct your books by making an adjustment to the retained deposit account.
If you do wish to clear the retained deposit but do not allow refunds, you can alternately refund to Cash then take apply a cash payment to the customer's account.
Also see this article:
How can I cancel a work order, layaway or back order in progress? - Digital Retail Solutions (kayako.com)
Dave J
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