Welcome to our updated help desk for 2022!
Please note the following changes in DRS Support policies for 2022.
This site is no longer monitored by live chat operators. Instead, our help desk operates on an on-call basis. While you may receive a quick reply if you start a conversation using the chat form, typical response is by email. We will answer your question or send a link for a remote connection (with chat) depending on your service request. Response time will vary from less than one hour to next business day based on when your support request is received.
Before starting a conversation, we recommend entering a short phrase into the search box to locate a self-service article. Our knowledgebase (KB) is now accessible to all visitors. No login or registration is required to view articles or browse all categories.
Note: Some articles are old and apply to users running older versions of RMS (v1.x circa 2003 or v2.0 circa 2006). They are included for reference as we occasionally hear from users running XP or even Quicksell 2000 . Links in some older articles may no longer apply. Please let us know by leaving a comment and we will update the article.
Our standard business hours have changed. On-call/standby support is now available 9am-6pm weekdays EST. After-hours or weekend/emergency support is available on a pay-per-incident basis from DRS or by contacting an associate RMS partner listed here.
While you don't need to login to use our help desk, you will need to login to view your current or past conversations (previously called tickets). First-time visitors to our new site should select Forgot Password under Login to reset their password or create a new one. Your prior password was not migrated. Once logged in we suggest you verify your user profile and make any changes necessary.
We hope you enjoy our updated help desk features including an optimized design for smartphone access. Let us know if you have any questions! We're available at DRShelp.com or drs.kayako.com.