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DRS Support options (pay per incident or active AMP)

We are pleased to offer continuing support on Pay Per Incident (PPI) basis during our regular business hours on weekdays and emergency support after-hours. See our current Support Agreement for details and hours of operation.
Annual or monthly support plans have been discontinued as of Dec 31, 2021.
24/7 support is available from associate RMS partners listed here.

Renewal of your DRS Support Agreement is required in January each year. 
To renew, download the agreement and return by fax or email.

DRS Support services include remote logon service with chat, email, and conversations (tickets). All service requests are chargeable beginning Feb 1, 2022, except as noted below.

  • Pay-per-incident (PPI) rate for live support/remote logon service is $125 per incident up to 60 minutes, plus $2/minute for additional minutes.  Click here to purchase. IMPORTANT: Please start a conversation/ticket first to associate with your purchase.
  • PPI rate for email-ticket (conversation) is $50 for up to 15 minutes, plus $2/min for add'l minutes.  Click here to purchase. IMPORTANT: Please start a conversation/ticket first to associate with your purchase.
  • DRS Self Service Knowledgebase with articles, tips, suggestions, downloads, and how-to guides. This resource is available 24/7 to all visitors at no charge. No login is required.
  • First tier operational support for RMS by ticket/conversation is available at no charge to subscribers with an active software maintenance plan (AMP) for one of our bundled suites (Bicycle, Hobby, or RMS Toolkit). When AMP expires continuing service is available at PPI rates.
  • DRS Add-in support is available by ticket/conversation at no charge to active AMP subscribers. When AMP expires continuing service is available at PPI rates.  Remote logon assistance is also available at our pay-per-incident rate (see above). 
  • Emergency after-hours support is available by purchasing a remote session here. After you receive an order confirmation start a conversation and mention your weborder#. Then wait for further instructions by email. If no response, please contact an alternate provider listed here.

To continue receiving access to DRS Support by remote logon session/chat, email, and ticket/conversation replies, a Support Agreement should be completed and returned by fax or email by January 31st each year. All current plans expire on that date. New service plans and rates are effective starting February 1st of each year.

Please note that after-hours support is available from DRS at PPI rates and hours listed in our support agreement. Additional support including 24/7 coverage is available from associate RMS partners listed here

If you have any questions about our support services, please do not hesitate to contact us at your convenience by starting a conversation/ticket. 

Thanks.

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  1. Dave J

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