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DRS Support options (pay per incident or active AMP)

We are pleased to offer continuing support on Pay Per Incident (PPI) basis during our regular business hours on weekdays, 9am-6pm EST.
Annual or monthly support plans have been discontinued as of Dec 31, 2021.
24/7 support for RMS is available from associate RMS partners listed here.

DRS Support services include remote logon service with chat, email, and conversations (tickets). All service requests are chargeable except as noted below.

  • Pay-per-incident (PPI) rate for live support/remote logon service is $125 per incident up to 60 minutes, plus $2/minute for additional minutes.  Click here to purchase. IMPORTANT: Please start a conversation/ticket first to associate with your purchase.
  • PPI rate for email-ticket (conversation) is $50 for up to 15 minutes, plus $2/min for add'l minutes.  Click here to purchase. IMPORTANT: Please start a conversation/ticket first to associate with your purchase.
  • DRS Self Service Knowledgebase with articles, tips, suggestions, downloads, and how-to guides. This resource is available 24/7 to all visitors at no charge. No login is required.
  • First tier operational support for RMS by ticket/conversation is available at no charge to subscribers with an active software maintenance plan (AMP) for one of our bundled suites (Bicycle, Hobby, or RMS Toolkit). When AMP expires continuing service is available at PPI rates.
  • DRS Add-in support is available by ticket/conversation at no charge to active AMP subscribers. When AMP expires continuing service is available at PPI rates.  Remote logon assistance is also available at our pay-per-incident rate (see above). 
  • Emergency after-hours and weekend support is available by contacting an alternate provider listed here.

If you have any questions about our support services, please do not hesitate to contact us at your convenience by starting a conversation/ticket. 

Thanks.

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  1. Dave J

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