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Welcome to our updated help desk for 2022! Please note the following changes in DRS Support policies for 2022. This site is no longer monitored by live chat operators. Instead, our help desk operates ...
Past technical articles and user-to-user posts are available at this site -- https://community.dynamics.com/rms/f/microsoft-dynamics-rms-forum Please note to search the MSD site use the magnifying len...
During migration to our new help desk your password was not transferred. All users (new and old) will need to create a password by selecting Forgot Password from the Sign In form. Once logged in, we s...
In the past our help desk was monitored by live chat operators. This is no longer the case. During the COVID lockdown we changed to on-call/standby monitoring and found that easier to manage. However,...
Our complete knowledgebase (KB) is now open to all visitors. You do not need to login to gain access to any sections. Please note some articles are old that may no longer apply or include links that m...
DRS Help Desk discontinued phone service at the end of December 2012. Phone support typically requires a callback, phone tag, or waiting in a queue. Ticket replies (conversations) on the other hand en...
IMPORTANT: Support services from DRS Help Desk ended on January 31, 2023. Contact an alternate support provider listed HERE. We are pleased to offer continuing support on Pay Per Incident (PPI) basis ...
Thanks for visiting DRS Help Desk. Please take a few minutes to explore all the features. Here you can learn helpful tips and suggestions for using your Microsoft RMS Store Operations and Headquarters...
The following partners provide continuing support for Microsoft Dynamics RMS and DRS Add-ins as well as upgrade services for migrating RMS to other point-of-sale platforms. Please contact a company t...