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  • Welcome to DRS Help Desk

    Welcome to our updated help desk for 2022! Please note the following changes in DRS Support policies for 2022. This site is no longer monitored by live chat operators. Instead, our help desk operates ...

  • Microsoft Dynamics RMS Community Forum

    Past technical articles and user-to-user posts are available at this site -- https://community.dynamics.com/rms/f/microsoft-dynamics-rms-forum Please note to search the MSD site use the magnifying len...

  • My help desk login password does not work

    During migration to our new help desk your password was not transferred. All users (new and old) will need to create a password by selecting Forgot Password from the Sign In form. Once logged in, we s...

  • Why conversations instead of live chat

    In the past our help desk was monitored by live chat operators. This is no longer the case. During the COVID lockdown we changed to on-call/standby monitoring and found that easier to manage. However,...

  • 3.3 update is available for DRS Add-ins to remove hardcoded expiry date of 31 January 2022

    DRS add-in users running version 3.2 apps must update to 3.3 to remove the hardcoded expiry date of 31 January 2022. This procedure only takes a couple minutes per PC once you download the installer(s...

  • Knowledgebase is now public

    Our complete knowledgebase (KB) is now open to all visitors. You do not need to login to gain access to any sections. Please note some articles are old that may no longer apply or include links that m...

  • Why we no longer offer phone support.

    DRS Help Desk discontinued phone service at the end of December 2012. Phone support typically requires a callback, phone tag, or waiting in a queue. Ticket replies (conversations) on the other hand en...

  • DRS Support options (pay per incident or active AMP)

    We are pleased to offer continuing support on Pay Per Incident (PPI) basis during our regular business hours on weekdays and emergency support after-hours. See our current Support Agreement for detail...

  • New visitors running Microsoft Dynamics RMS

    Thanks for visiting DRS Help Desk. Please take a few minutes to explore all the features. Here you can learn helpful tips and suggestions for using your Microsoft RMS Store Operations and Headquarters...

  • Alternate RMS support providers

    The following partners provide continuing support for Microsoft Dynamics RMS and DRS Add-ins as well as upgrade services for migrating RMS to other point-of-sale platforms.  Please contact a company t...