Does HQ give individual stores the ability to lookup transactions from other stores to process returns?

No, but if this is important to you consider installing remote desktop access so stores can log onto your HQ Server and access the global customer account to view purchases from all store locations.

If required you can use receipt Journal View to see the exact receipt.

You can also use services such as www.GotoMyPC.com or www.LogMeIn.com to connect to a PC remotely to perform this type of lookup from any location.

If you need the ability to edit global customers at each store location, consider our V.I.P. Zone add-in. For details, see: www.digitalretailer.com/rms-add-ins